A complaints register that keeps the 45-day clock for you.

The clock starts on the date a complaint is received. Open complaints show the days left, and anything past 45 days is flagged: art. 10-quater allows no extension.

Mark a complaint about the insurer's conduct as the insurer's, record who you forwarded it to, and it stays on the register as forwarded.

Admissibility (T/NT), product, business area, who lodged it and in what capacity, province and economic value, in the wording IVASS uses.

Export the year's return from the register, with each complaint's geographic area derived from the complainant's province.

Record the reply date, outcome and what you told the complainant, confirm the IVASS or ADR notice on a rejection (art. 10-quater c.2), and note the underlying cause (art. 10-undecies).

The register warns when no complaints-handling policy is on file, or when its last review is more than a year old (art. 10-bis).

ISVAP Regulation No. 24 of 19 May 2008 on complaints handling, as it applies to insurance intermediaries: the 45-day reply deadline, the Allegato 1 register fields and the Allegato 4 annual return. It is built for Italian brokers and agents and does not cover other countries' rules.

Yes. Save your existing register from Excel as CSV and import it. Italian column names and the Allegato 1 wording («Accolto», «R.C. Auto/Natanti», «T»/«NT») are understood as they are.

No. The register tracks the deadline, records what was received and what you replied, and prepares the annual return. The reply itself is yours.

Not yet. A log of who changed what, and when, is being built. Until it ships and is verified, we do not claim one.