Privacy Policy

When you submit the access request form, we collect your name, work email address, brokerage or agency name, and any optional message you provide. Once you become a user, we also store the data you enter into the platform (client records, policy details, claims, and related documents) in order to provide the service.

Your data is used to: respond to your enquiry, grant and manage platform access, send product updates and onboarding information, and improve InsureC based on aggregate usage patterns. We do not sell or share your personal data with third parties for marketing purposes.

All data is stored securely with reputable cloud infrastructure providers. We process personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 590) (“PDPO”). Data in transit is encrypted using TLS 1.2+. Data at rest is encrypted using AES-256.

You may request access to or correction of your data at any time by emailing matteo@insurec.net. We will respond to access and correction requests within 40 days as required by the PDPO.

Cookies that are strictly necessary to run the site — keeping you signed in, remembering your language, and storing your cookie choice — are always active. Beyond those we can load analytics (Vercel Web Analytics, Vercel Speed Insights and Google Analytics 4) and advertising tools (the LinkedIn Insight Tag and RB2B). None of the optional ones load unless you agree to them, and you can change or withdraw that choice at any time.

The Cookie Policy lists every one of these, what it stores, and how long it lasts.

Change your cookie preferences. You can also block cookies in your browser settings, or contact us at matteo@insurec.net.

To operate the platform we work with trusted third-party service providers. Where those providers handle your personal data on our behalf, we ensure appropriate contractual protections are in place consistent with the PDPO. We do not share your data with third parties for marketing purposes, and we do not use your client or policy data to train AI models.

Under the PDPO you have the right to request access to your personal data held by us, and to request correction of any inaccurate data. To exercise these rights, please contact us at matteo@insurec.net. We may charge a reasonable fee for access requests as permitted by the PDPO. You also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong.

We may update this policy from time to time. If we make material changes we will notify active users by email. The “Last updated” date at the top of this page reflects the most recent revision.

Questions or concerns about this policy? Email us at matteo@insurec.net. We aim to respond within 2 business days.